Thursday, September 20, 2007

My E-mail to Cold Stone Creamery, Alexandria, VA

Today could have been better. Ms. Bean has been a little "green" over the past couple of days and after having to stay home with Baby Bee and her 104-fever/stomach issue earlier in the week, I didn't want to drag her to daycare just to get her out with a fever a few minutes later.
Besides, I needed to have both of them at the pediatrician at 2:00 so we all stayed home.

The morning was pleasant enough, despite a little "attitude", but who doesn't have one of those.

THEN, there was the visit to the pediatrician and subsequent realization that, as usual, MDIPA does not cover blood draws anywhere near the pediatrician (we need to go next week). Bee was crying from immunizations, Bean literally shaking from hearing that she needs a blood draw (should make for a nice weekend) and I received 3 annoying, work related calls while trying to stop 2 sets of tears.

When I got back to my car, the bumper was smashed, no note.

I needed to go potty, and I needed to fulfill my pre-peditration promise for Ice Cream.

This is where things really went down hill ...............................

I just had a horrendous experience at your Swamp Fox Road location in Alexandria VA.

The server did not say hello, she simply started at us until we spoke. She acted completely put out by having to serve us (even though there were only 6 people in the store and 4 of us were in my party), and could not have been more rude. Then, we were over charged by a second employee and argued with, because “the computer was ringing it up, not her”. In fact, I am not sure that my credit card was ever adjusted correctly.

The bottom line is that we were made to feel so very uncomfortable and unwanted that my 2 and 4 year old didn’t want to finish their ice cream.
The irony of this is that there are signs all over the store letting us know that we are in a “very happy place” and the “best store in America”. I hope for the sake of your company that is not the case. What happened to the Cold Stone Creamery’s with singing crews who treated customers with respect? Is that a thing of the past?

Please make certain that this e-mail finds it’s way to a general manager at that location or provide me with their contact information. I would really like for them to know the type of staff they have representing The Cold Stone Company.



Anonymous said...

Wow, I want to go out eat with you...I bet we could get lots of free stuff!
Signed your 5th reader...guess who?

Anonymous said...

Ooops your 6th reader!

Patty said...

Sounds like you had a GREAT day!

Papa Jeff said...

Ben and Jerry would never tolerate that kind of stuff. At least if they still owned Ben and Jerrys'.