I have NO idea what has happened to your King Street location, but our service last Sunday (and frankly the last several times we have been there) SUCKED! Your staff is clueless. We were there at around noon. There were about three tables filled upstairs and three staff members working. It took us 15 minutes to get water while one of the staff stood at the bar and looked as us (I guess that we weren’t at "her" table). I needed to ask for crayons for the kids 4 times (because we were given placemats to DRAW ON without them). The food was cold and the entire experience unpleasant.
Please take me off your mailing. At this point I have NO interest in your promotional materials.
Showing posts with label shitty companies. Show all posts
Showing posts with label shitty companies. Show all posts
Tuesday, December 1, 2009
Wednesday, January 14, 2009
My e-mail to Starbucks regarding their PTO Location
For the 2nd Saturday in a row, I visited your store at about 0830 in the morning. As a stock holder, Starbucks gold club member, and credit card holder, I was DISGUSTED with the service that I received. During BOTH visits, there was NO COFFEE MADE IN THE STORE. All I wanted on both occasions, was 2 grande coffees and 2 scones, and on both occasions I needed to wait for the crew to make coffee. Further, they actually appeared surprised when I ordered coffee at Starbucks. Does anyone order anything else in your stores?
I returned January 10, thinking that my visit on January 3 was an isolated incident, but was shocked to get the same treatment. Please tell me that this is not a growing trend in Starbucks stores across America, and the PTO facility has chosen to use its "B" crew on weekends.
V/R Diane
I returned January 10, thinking that my visit on January 3 was an isolated incident, but was shocked to get the same treatment. Please tell me that this is not a growing trend in Starbucks stores across America, and the PTO facility has chosen to use its "B" crew on weekends.
V/R Diane
Friday, September 21, 2007
Cold Stone Creamerys Response
Here is the response I received to my e-mail to Cold Stone Creamery:
I am the owner of the Cold Stone that you visited today. I've read you're complaint, and would like to apologize for your experience.
I have no reasonable excuse for you. Unfortunately, we're already aware that this particular location is continuing to have more experiences like this than it should (it should have zero). Although we train and re-train the crews at our stores, this particular location simply gives us problems with regard to finding good crew members. We had fantastic crews the first couple of summers that the location was open, but this store simply no longer seems capable of running the way it used to. Furthermore, we're already aware that this happens far more than it should at this store, and we are doing everything we can to fix the problem.
Our manager certainly will be informed of your feedback, and he and I will address the problem and see that it is corrected. We'll be able to determine which shift supervisor and employee were in the store during your visit.
I certainly understand if you choose not to return to Cold Stone. However,if you do, please feel free to contact me directly to provide any and all feedback that you may choose to share. At the very least, understanding the details of your visit at this location gives us a chance to correct our problems.
Sincerely,
Robert Solomon
Cold Stone Creamery
Northern Virginia, Alexandria - Arlington - Woodbridge
703-395-3249 Main240-526-5892 Fax
Let me see if I understand this correctly, not only is Robert Soloman aware of this situation and apparently has done little to improve it, he would like for me to be his own personal mystery shopper in the future?
If I were Mr. Soloman, I would be in that store daily serving ice cream with a smile until I get a capable crew in that location! Rather, he appears to be happy relying on first time only tourist business to keep that location above board.
Not only will I not be retuning to the Hoffman Center location, I will not be visiting any of the Cold Stone Creamery's in Alexandria, Arlington or Woodbridge.
Ben and Jerrys, here we come!
I am the owner of the Cold Stone that you visited today. I've read you're complaint, and would like to apologize for your experience.
I have no reasonable excuse for you. Unfortunately, we're already aware that this particular location is continuing to have more experiences like this than it should (it should have zero). Although we train and re-train the crews at our stores, this particular location simply gives us problems with regard to finding good crew members. We had fantastic crews the first couple of summers that the location was open, but this store simply no longer seems capable of running the way it used to. Furthermore, we're already aware that this happens far more than it should at this store, and we are doing everything we can to fix the problem.
Our manager certainly will be informed of your feedback, and he and I will address the problem and see that it is corrected. We'll be able to determine which shift supervisor and employee were in the store during your visit.
I certainly understand if you choose not to return to Cold Stone. However,if you do, please feel free to contact me directly to provide any and all feedback that you may choose to share. At the very least, understanding the details of your visit at this location gives us a chance to correct our problems.
Sincerely,
Robert Solomon
Cold Stone Creamery
Northern Virginia, Alexandria - Arlington - Woodbridge
703-395-3249 Main240-526-5892 Fax
Let me see if I understand this correctly, not only is Robert Soloman aware of this situation and apparently has done little to improve it, he would like for me to be his own personal mystery shopper in the future?
If I were Mr. Soloman, I would be in that store daily serving ice cream with a smile until I get a capable crew in that location! Rather, he appears to be happy relying on first time only tourist business to keep that location above board.
Not only will I not be retuning to the Hoffman Center location, I will not be visiting any of the Cold Stone Creamery's in Alexandria, Arlington or Woodbridge.
Ben and Jerrys, here we come!
Thursday, September 20, 2007
My E-mail to Cold Stone Creamery, Alexandria, VA
Today could have been better. Ms. Bean has been a little "green" over the past couple of days and after having to stay home with Baby Bee and her 104-fever/stomach issue earlier in the week, I didn't want to drag her to daycare just to get her out with a fever a few minutes later.
Besides, I needed to have both of them at the pediatrician at 2:00 so we all stayed home.
The morning was pleasant enough, despite a little "attitude", but who doesn't have one of those.
THEN, there was the visit to the pediatrician and subsequent realization that, as usual, MDIPA does not cover blood draws anywhere near the pediatrician (we need to go next week). Bee was crying from immunizations, Bean literally shaking from hearing that she needs a blood draw (should make for a nice weekend) and I received 3 annoying, work related calls while trying to stop 2 sets of tears.
When I got back to my car, the bumper was smashed, no note.
I needed to go potty, and I needed to fulfill my pre-peditration promise for Ice Cream.
This is where things really went down hill ...............................
I just had a horrendous experience at your Swamp Fox Road location in Alexandria VA.
The server did not say hello, she simply started at us until we spoke. She acted completely put out by having to serve us (even though there were only 6 people in the store and 4 of us were in my party), and could not have been more rude. Then, we were over charged by a second employee and argued with, because “the computer was ringing it up, not her”. In fact, I am not sure that my credit card was ever adjusted correctly.
The bottom line is that we were made to feel so very uncomfortable and unwanted that my 2 and 4 year old didn’t want to finish their ice cream.
The irony of this is that there are signs all over the store letting us know that we are in a “very happy place” and the “best store in America”. I hope for the sake of your company that is not the case. What happened to the Cold Stone Creamery’s with singing crews who treated customers with respect? Is that a thing of the past?
Please make certain that this e-mail finds it’s way to a general manager at that location or provide me with their contact information. I would really like for them to know the type of staff they have representing The Cold Stone Company.
V/R
Besides, I needed to have both of them at the pediatrician at 2:00 so we all stayed home.
The morning was pleasant enough, despite a little "attitude", but who doesn't have one of those.
THEN, there was the visit to the pediatrician and subsequent realization that, as usual, MDIPA does not cover blood draws anywhere near the pediatrician (we need to go next week). Bee was crying from immunizations, Bean literally shaking from hearing that she needs a blood draw (should make for a nice weekend) and I received 3 annoying, work related calls while trying to stop 2 sets of tears.
When I got back to my car, the bumper was smashed, no note.
I needed to go potty, and I needed to fulfill my pre-peditration promise for Ice Cream.
This is where things really went down hill ...............................
I just had a horrendous experience at your Swamp Fox Road location in Alexandria VA.
The server did not say hello, she simply started at us until we spoke. She acted completely put out by having to serve us (even though there were only 6 people in the store and 4 of us were in my party), and could not have been more rude. Then, we were over charged by a second employee and argued with, because “the computer was ringing it up, not her”. In fact, I am not sure that my credit card was ever adjusted correctly.
The bottom line is that we were made to feel so very uncomfortable and unwanted that my 2 and 4 year old didn’t want to finish their ice cream.
The irony of this is that there are signs all over the store letting us know that we are in a “very happy place” and the “best store in America”. I hope for the sake of your company that is not the case. What happened to the Cold Stone Creamery’s with singing crews who treated customers with respect? Is that a thing of the past?
Please make certain that this e-mail finds it’s way to a general manager at that location or provide me with their contact information. I would really like for them to know the type of staff they have representing The Cold Stone Company.
V/R
Monday, September 17, 2007
Generous Georges Reply
Well, I finally got a response to my e-mail to Generious Georges. I have posted their reply below, along with my reply to their reply:
I don't even know what to say or how to apologize for the horrible experience you had at Generous George's.
Let me first say I'm sorry I did not respond to this earlier, I have beenon vacation for the past week and George's mother passed away on the 4th so he has not been in the store or watching emails either.
I have talked with and disciplinary actions have been taken with the server that was supposed to have made your visit a happy time not a frustrating one. At this weeks manager and staff meetings I'll be handing out copies ofyour email, my plan is to use this as an educational tool showing the staff that how we look and how our actions can make or break GG's.
We had just had our sewage pipes flushed so I'm assuming that the smell wasleftover from that, this is done quarterly either late at night or earlymorning. The rest I have no excuse for.
We apologize and are very sorry to have losta long time customer. If you'd like to give us another shot I would like tosend you a gift certificate for your next visit.
Sincerely sorry,
Anne Hyde
General Manager
My Reply:
Anne -
Thankyou for your return e-mail. I am actually pleased to hear that both you and George were out of town during my visit, as it explains, in part, why things were in such disoray on 9-11-07.
I also appreciate your taking my comments so seriously. I was in food service for many years and thought that a respectable business like Generous Georges would want to be informed of such a clear drop in standards. I do ask that you remove all identifying information from my e-mail before distributing it to staff. While I have no reason to suspect that I might receive a "response" from the wait staff, I would just prefer to keep my contact information confidential.
A gift certificate would be appreciated. I don't know when the 4 of us will have the opportunity to meet again for a special lunch, but would like to return at some point. Your strike me as someone who will "whip the place into shape".
Best Regards!
I was easy on her, as my friend Patty thought that she sounded sincere. Now! Which of my 5 lucky readers would like to have lunch with me?
I don't even know what to say or how to apologize for the horrible experience you had at Generous George's.
Let me first say I'm sorry I did not respond to this earlier, I have beenon vacation for the past week and George's mother passed away on the 4th so he has not been in the store or watching emails either.
I have talked with and disciplinary actions have been taken with the server that was supposed to have made your visit a happy time not a frustrating one. At this weeks manager and staff meetings I'll be handing out copies ofyour email, my plan is to use this as an educational tool showing the staff that how we look and how our actions can make or break GG's.
We had just had our sewage pipes flushed so I'm assuming that the smell wasleftover from that, this is done quarterly either late at night or earlymorning. The rest I have no excuse for.
We apologize and are very sorry to have losta long time customer. If you'd like to give us another shot I would like tosend you a gift certificate for your next visit.
Sincerely sorry,
Anne Hyde
General Manager
My Reply:
Anne -
Thankyou for your return e-mail. I am actually pleased to hear that both you and George were out of town during my visit, as it explains, in part, why things were in such disoray on 9-11-07.
I also appreciate your taking my comments so seriously. I was in food service for many years and thought that a respectable business like Generous Georges would want to be informed of such a clear drop in standards. I do ask that you remove all identifying information from my e-mail before distributing it to staff. While I have no reason to suspect that I might receive a "response" from the wait staff, I would just prefer to keep my contact information confidential.
A gift certificate would be appreciated. I don't know when the 4 of us will have the opportunity to meet again for a special lunch, but would like to return at some point. Your strike me as someone who will "whip the place into shape".
Best Regards!
I was easy on her, as my friend Patty thought that she sounded sincere. Now! Which of my 5 lucky readers would like to have lunch with me?
Sunday, September 16, 2007
Citgo Gas
My friend Paul so enjoyed my e-mail to Generous Georges (which I still have received NO reply to), that he shared the following e-mail to Citgo. I think that he wanted me to repost it so that my readers would read and boycott. Secretly, I know that he is my only reader (actually I have 4, but 2 are out of the country and 1works for him and sees him everyday) but here we go anyway. If you are a reader, please think before purchasing gas at Citgo and NEVER GO TO GENEROUS GEORGES!
Good afternoon,
Again today I was reminded why I stopped using Citgo gas stations a while back.
I have a 24 gallon tank, and your pump automatically decided that I had gotten enough at 12.9 gallons. Of course, I could have opted to do another transaction and filled my tank, but guess what? I’ll use another gas station for that.
A $35 limit programmed into the pump, eh? Does anyone at Citgo know what gas prices are?
That’s one brilliant policy.
Good afternoon,
Again today I was reminded why I stopped using Citgo gas stations a while back.
I have a 24 gallon tank, and your pump automatically decided that I had gotten enough at 12.9 gallons. Of course, I could have opted to do another transaction and filled my tank, but guess what? I’ll use another gas station for that.
A $35 limit programmed into the pump, eh? Does anyone at Citgo know what gas prices are?
That’s one brilliant policy.
Tuesday, September 11, 2007
My E-mail to the Generous Georges on Duke Street, Alexandria VA
Hello. I have been a customer of yours for over 17 years, to include my annual coordination of a pre-marathon pasta event at your facility in Alexandria for up to 100 people. During the course of the last couple of years I have noticed your service going down while your prices went up, but over looked it because it was a good place to take kids and convenient to our home. My lunch experience today broke the camels back, and I am frankly shocked at how horrible dining at your establishment has become.
I took today off to be with my 2 young daughters and had my husband meet us as a special treat. This rarely happens and we looked forward to it all morning.
The service (if you call it service) was beyond atrocious. Since the sign said "seat yourself" we took a seat. We did not realize that this also meant got your own silverware, locate the highchairs and booster seats (and wipe them down yourself) and then search for 10 minutes for someone to take your order. We also needed to get our own menus (and wipe them down) but couldn't find the children's menu's. Our waitress who never told us her name and wore no name tag or I would certainly pass it on) was annoyed that we didn't find our own children's menus, I'm sorry.
Our drinks came in a reasonably short timeframe, but no straws accompanied them. When we asked a gentleman for them because our waitress was ignoring us, he said that he would get them if we couldn't find our waitperson. NICE. Did I mention that the 2 of them were only serving 9 tables? Not exactly "in the weeds".
I needed to send my food back because my pasta was cold. The girls small pizza which I told her they would be splitting turned out to be a burned and uncutable mini pizza, and the waitress told me that it was my fault I misordered because you have no "small pizza" just a regular pizza which is not what I asked for. We ordered a second mini-pizza which came 20 minutes later with a lot of prodding from me. CLEARLY it was not made a priority in the kitchen. My husband did not tell me how his meatball sandwich was because I was so mad at this point he didn't want me to blow. But, it looked small.
The servers were filthy and I wont even get into the fact that the whole front of the restaurant smelled of urine, I am sure that the health department will take care of both of these issues.
We did get the check after asking for it, but, the waitress NEVER came back to get it. She had disappeared. The same gentleman that was covering her butt the whole meal finally took care of it for us because the girls were really fussy at this point and my husband desperately needed to get back to work.
Generally I would just blow this off, tell my friends NEVER to go to Generous Georges and forget the experience. However, the dismissive manner in which we were treated by our waitress was inexcusable and therefore resulted in my comments. It is a shame that a beloved neighborhood establishment can become such a horrendous dump in such a short period of time.
I took today off to be with my 2 young daughters and had my husband meet us as a special treat. This rarely happens and we looked forward to it all morning.
The service (if you call it service) was beyond atrocious. Since the sign said "seat yourself" we took a seat. We did not realize that this also meant got your own silverware, locate the highchairs and booster seats (and wipe them down yourself) and then search for 10 minutes for someone to take your order. We also needed to get our own menus (and wipe them down) but couldn't find the children's menu's. Our waitress who never told us her name and wore no name tag or I would certainly pass it on) was annoyed that we didn't find our own children's menus, I'm sorry.
Our drinks came in a reasonably short timeframe, but no straws accompanied them. When we asked a gentleman for them because our waitress was ignoring us, he said that he would get them if we couldn't find our waitperson. NICE. Did I mention that the 2 of them were only serving 9 tables? Not exactly "in the weeds".
I needed to send my food back because my pasta was cold. The girls small pizza which I told her they would be splitting turned out to be a burned and uncutable mini pizza, and the waitress told me that it was my fault I misordered because you have no "small pizza" just a regular pizza which is not what I asked for. We ordered a second mini-pizza which came 20 minutes later with a lot of prodding from me. CLEARLY it was not made a priority in the kitchen. My husband did not tell me how his meatball sandwich was because I was so mad at this point he didn't want me to blow. But, it looked small.
The servers were filthy and I wont even get into the fact that the whole front of the restaurant smelled of urine, I am sure that the health department will take care of both of these issues.
We did get the check after asking for it, but, the waitress NEVER came back to get it. She had disappeared. The same gentleman that was covering her butt the whole meal finally took care of it for us because the girls were really fussy at this point and my husband desperately needed to get back to work.
Generally I would just blow this off, tell my friends NEVER to go to Generous Georges and forget the experience. However, the dismissive manner in which we were treated by our waitress was inexcusable and therefore resulted in my comments. It is a shame that a beloved neighborhood establishment can become such a horrendous dump in such a short period of time.
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